Privacy Policy

Our Privacy Promise to you

Since our inception in 1994 patrons have trusted Union Avenue Opera with their personal information. Whether you are a donor, a volunteer, an organization, or a community partner, our commitment to conduct business honestly and protect your privacy is at the heart of our Privacy Promise.

We respect your confidentiality

Union Avenue Opera requires that your personal information be held in strict confidence. We use your information only for its intended business purpose. We do not sell your information to other organizations or individuals.

We collect names, email and postal mailing addresses as well as telephone numbers that are volunteered to us by you in connection with a request for information, services, programs or purchases from Union Avenue Opera. This information may be used to contact you regarding an order and you may receive periodic mailings, emails or phone calls from us regarding new products, services, events or donations. We do not share or disclose your email address or phone number with outside entities unless required to do so by a court of law. We do occasionally exchange postal (name and address) information with other non-profit organizations for very limited and pre-authorized use. You can add your name and address to our “Do Not Share” list by emailing us at info@unionavenueopera.org.

We protect your information

Union Avenue Opera strives to insure that your information is not compromised in any way. Other than as indicated, no one other than Union Avenue Opera staff has access to your information. We allow access to your information to specific funding sources only as mandated by contractual requirements.

Our privacy promise extends online to our Internet website. Online event registration information is transmitted via a secure server using encryption technology.

If you choose to send us an email, we may retain the contents of your email message, our reply and your email address as part of our ongoing customer service efforts. We reserve the right to contact you after you have contacted us and may send future email and/or surveys to you about Union Avenue Opera. You may notify us via email if you wish to discontinue electronic communication.

We keep accurate records

We keep your personal information as accurate, complete, and up to date as is required to fulfill the purpose(s) for which you provided us with your personal information. Upon request in writing we will remove your personal information from our databases, except where legislation or regulation requires our retention of it (for example, charitable giving history tied to income tax receipts.) Union Avenue Opera does not store or retain credit card information provided to us through event registration or ticket purchases.

If you have any questions about our website or our Privacy Promise, please contact the office at (314) 361-2881 or by email at info@unionavenueopera.org.

Who we are

Our website address is: http://unionavenueopera.org.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.