Updated 3.23.2020 with new ticket policy information for 2020:
If Union Avenue Opera is required to cancel a performance due to government order or has the inability to produce an opera for COVID-19 related issues the following options will be available to ticket holders:
- Exchange tickets for a future date or alternate show (where possible)
- Donate tickets and receive a tax receipt
- Exchange tickets for a credit to be used to purchase tickets during the 2021 or 2022
- Festival Season (credit cannot be used to purchase tickets to fundraising events)
Receive a full refund for the paid value of the ticket
All sales are final. No cancellations or refunds.
The Union Avenue Opera Box Office is located at 733 N. Union Blvd, St. Louis, MO 63108 on the second floor of Union Avenue Christian Church. The Box Office is open Monday-Thursday, 10am to 3pm.
Opening/Friday Night – walk-ins 10am to 3pm, phone orders 10am to 6pm. The Box Office will open in the Enright Street Lobby for door sales at 6:30pm.
Saturday Night Performance – the Box Office is not open for walk-in ticket orders. Phone orders are accepted from 4pm to 6pm. The box office will open in the Enright Street Lobby for door sales at 6:30pm. Online Ticketing is available 24 hours a day a unionavenueopera.org. Tickets may be purchased online until one hour prior to the performance and are available for pick-up at Will Call.
Union Avenue Opera charges a non-refundable $2.00 convenience fee for each ticket purchased online. There is no convenience fee charged on tickets purchased in person or over the phone at the Union Avenue Opera Box Office at 314.361.2881.
Exchanges may be made for tickets to any performance of any opera, based on availability, for a $2.00 per ticket exchange fee. All exchanges must be made 48 hours in advance of the original ticketed performance. Exchange fees will be waived for Season Ticket holders and members of the Comprimario Society at the Patron [$250] level or higher (limit one exchange per opera).
When exchanging into a higher priced seat(s), the difference in ticket price must be paid before the exchange can be completed. No refunds are given for exchanges into lower priced seat(s).
All exchanges are subject to seat availability.
There are two ways to exchange tickets:
In person – Tickets may be exchanged at the Box Office during normal business hours. Hours are subject to change please call ahead. Be sure to bring original tickets when making exchange in person.
By mail – Simply mail your original tickets to the Box Office [733 N. Union Blvd., St. Louis, MO 63108] with a note telling us the date you would like to exchange into, any information about your specific seating requests, and a daytime phone number in case we have questions. We will mail your new tickets to you. If your exchange is received less than one week prior to the date of the new performance, tickets will be held at Will Call for you to pick up on the night of the performance.
Donate Your Tickets
Patrons who are unable to attend a performance may donate their ticket(s) to Union Avenue Opera as a tax-deductible contribution. Tickets must be received in the box office no later than 48 hours prior to curtain time on said ticket(s). To donate tickets, call 314.361.2881. Tickets will be credited at the purchased value, less any fees. Season Tickets will be credited for the full face value of the ticket, less any fees.
Patrons With Special Needs
To make arrangements, please contact the Union Avenue Opera Box Office 24 hours in advance at 314.361.2881. Wheelchair accessible seats are available on the first floor of the theater only and access to the theater is available off the Enright Street parking lot through the Cast/Crew entrance.
Balcony Seating is accessible via the stairs at the back of the theater. There is no elevator access to balcony seating. Patrons who cannot descend the stairs in the event of an emergency are encouraged to sit on the main floor.
Late Seating Policy: As a courtesy to our patrons already seated and the performers, latecomers or persons who have left the theater after the performance has begun will not be seated until there is an appropriate break [determined by UAO Management] or until intermission, if applicable. Latecomers will be seated in the closest vacant seat (not always the best available seat), at an appropriate break, until intermission. UAO accepts no responsibility for the inconvenience and can make no exceptions for late arrivals. Refunds or exchanges are NOT issued to latecomers. When traveling to the opera please allow ample time for traffic delays, road construction, and parking.
Call the box office at 314.361.2881 and we can reprint your tickets and have them waiting for you at Will Call on the night of the performance. Reprinted tickets will not be mailed.
A “group” consists of ten or more people, attending the same performance on the same date, seated in the same price class. Group Rates are not available at the door and must be pre-ordered. Contact the box office at 314.361.2881 to inquire about Group Rates.
We encourage parents to introduce their children to opera when they think the child is ready for the experience. We expect that parents will take into account the subject and nature of the show in question and will be considerate of the other patrons seated near them. Union Avenue Opera requires that all children have a ticket for admittance into the theater and are required to sit in their own seat, not on a lap, to avoid interfering with the view of others. Children and infants under the age of 5 are not allowed in the theater, except at approved performance, education and outreach opportunities.
For more information regarding Arrival, Lost & Found, Parking, etc., click on the Visit tab to see how you can make the most of your next visit to Union Avenue Opera.